Monday, Wednesday and Friday 9 AM -5 PM
Tuesday and Thursday 9 AM – 6:30 PM
Saturday (by appointment only) 9 AM – 12 Noon
* There is a doctor available at all times. Your after-hours call will be answered by a call service who will contact the doctor on call with your message. They will respond immediately to your concerns. Please restrict after-hours call to those that are truly urgent. If your call is non urgent in nature, you will be able to leave a voice message that will be returned during the next business day.
SCHEDULING OFFICE VISITS:
All appointments are scheduled in advance of your visit. We are committed to accommodating all appointment types. Due to the demand for school physicals exams during peak seasons, we recommend that you call at least 6-8 weeks in advance. We also insist on office evaluations for potentially ill patients in order to provide the best care possible. We will reserve the right to charge a service fee if an appointment is missed or cancelled 24 hours prior to the visit.
If you are requesting a new prescription or refill on a medication prescribed by another physician, you must contact our office for an appointment and evaluation. If you need a prescription refilled before your next visit, please have your pharmacy contact our office with the name of the patient, date of birth, phone number, name of the prescription, dosage ( strength), quantity and the pharmacy name/number. We will make every effort to fill the request within 24 hours.
For patients who are prescribed medications for ADD/ADHD, please contact our office directly and allow 48 hours to complete your prescription requests.
Due to the overwhelming demand to complete necessary medical forms and continue to provide timely medical care for our patients, a fee may be associated with the completion of these forms. To avoid a fee, we ask that you bring medical forms needing completion, to your child's well child visit or examination. All forms that are not provided to us during well child visits or examinations, will be processed within 48 business hours of receipt.
Many insurance companies are no longer requiring referral authorizations to specialist or emergency room visits. We request that all patients notify our office for necessary referrals. This process will allow us to determine if the referral is needed or if we can provide similar medical services. You are ultimately responsible for checking with your insurance providers on reviewing your policy to determine if prior authorization is needed.
Our physicians have admitting privileges at Cincinnati Children’s Hospital Medical, Trihealth Hospitals (Bethesda and Good Samaritan) and others. Please contact our office for details on hospital coverage.
We participate in most insurance plans. Please contact your insurance provider to determine if our physicians are in your plan. Your insurance coverage is a contract between you and your insurance provider to pay for medical services. As a courtesy to you we will bill participating insurance companies. Co-payment and deductibles are expected at the time of service. You are responsible for all charges to your account. Please review our Financial Policy for details.
In compliance with the Health Insurance Portability and Accountability Act. (HIPAA) enacted on 4/15/03, we are committed to seeing that the medical records and financial accounts of all patients are kept in the strictest confidence for patient safety and privacy. Please review our HIPAA Compliance Policy for further details.
AFTER HOURS CALLS AND EMERGENCIES
After the office is closed and you have an urgent medical problem, contact us at 513-770-3466 to reach our physician on-call or triage nurse. Please provide us with your phone number. Patient name, date of birth, your medical problems and pharmacy number. We will promptly return your call. Please call back if you have not been contacted in a timely manner.
In the event of a life threatening emergency, please go to the nearest emergency room or call “911” for emergency medical services. Please notify us at your earliest convenience if an emergency room visit or hospitalization is required.