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Frequently Asked Questions

Table of Contents 

  1. Can I schedule a visit before my child is born?
  2. Can my 16-year old come in to be seen by him or herself?
  3. Do you take walk-ins?
  4. How long must I wait for an appointment for a sick child?
  5. Is there a doctor available 24 hours?
  6. What age children does your practice see?
  7. What happens if I arrive late for my appointment?
  8. When you are open on weekends, what services are available?
  9. When you have extended evening hours, what services are available?
  10. Will my child always see our personal physician? Can my child be seen by any of your doctors?
  11. Will the doctor call in an antibiotic for my child without being seen?
  12. What if I have an appointment for my child, but also have questions about a different child in my family?
  13. What is the most efficient way for me to make an appointment or get information about a problem?

Can I schedule a visit before my child is born??

We offer a new parent consultation visit with our physicians by appointment. Call the office to schedule a visit.

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Can my 16-year old come in to be seen by him or herself?

We are permitted to see children over the age of 16 who come by themselves. We must have written or phone consent from parent or guardian for immunizations until age 18. We do encourage parents to join their children for office visits so that there are no communication issues.

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Do you take walk-ins?

We specifically request that all patients be seen by appointment. Walks-ins are disruptive to our schedule and may result in a long wait or seeing a care provider with whom you or your child are not comfortable. We will do our best to accommodate all urgent requests for appointments.

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How long must I wait for an appointment for a sick child?

We see sick children the same day that you call if appointments are available. We are open some evenings and weekends.

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Is there a doctor available 24 hours?

There is a doctor available at all times. Your after-hours call will be answered by a call service who will contact the doctor on call with your message. They will respond immediately to your concerns. Please restrict after-hours call to those that are truly urgent. If your call is non urgent in nature, you will be able to leave a voice message that will be returned during the next business day.

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What age children does your practice see?

We see children from birth until they are 18 years of age.

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What happens if I arrive late for my appointment?

If you arrive 15 minutes late or more for a well-child visit, you may need to reschedule your appointment. We will do our best to work you in if possible. If you are late for a sick-child appointment, we will still see your child, but you may need to wait for those that have appointments and have arrived on time. Please call if you are running late so that we can try to fit you into the schedule faster.

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When you are open on weekends, what services are available?

We will devote most of that time to sick children.

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When you have extended evening hours, what services are available?

Check ups and sick visits are available in the evening.

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Will my child always see our personal physician? Can my child be seen by any of your doctors?

Generally we like the patients to choose a primary doctor to form a relationship with. One of the advantages of our practice is that doctors can cover for one another. Even if your doctor is out of town or fully-scheduled, another member of our medical staff can take care of your child's needs.

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Will the doctor call in an antibiotic for my child without being seen?

No, your doctor needs to examine your child and determine what treatment is appropriate, as well as documenting it in your childís record. If you are out of town we would suggest that you find a local pediatric office. Most offices are happy to see children who are from out of town. You would need your insurance card, or you would need to pay cash for the visit.

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What if I have an appointment for my child, but also have questions about a different child in my family?

Please call ahead or let the front desk know. The doctor will need to have the medical charts for each child in advance. If the issue is complicated you may need to schedule a separate appointment.

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What is the most efficient way for me to make an appointment or get information about a problem?

Our office has dedicated staff to answer your calls. We also utilize an automated attendant (voicemail) system if the phone becomes busy. Call early in the day and leave us phone numbers at which we can reach you. We attempt to return all calls within the hour, but we sometimes run behind especially in the winter. Someone will always call you back, and if you havenít received a call back in what you consider a reasonable time, call again. You may also send your request through out website by going to the contact us page.

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Premier Pediatric Group Inc. | 5386 COX-SMITH RD. SUITE A | MASON, OH 45040
Phone: 513-770-3466
Copyright © 2009. Premier Pediatric Group Inc. All rights reserved.